Terms & Conditions
TRUE TRADERS LTDtrading as
"Spruce Up Your Deck"
"My Pet Carrier"
"Christmas Tree Netting"
TERMS & CONDITIONS OF USE OF THE SITE AND PRODUCT PURCHASES. PLEASE READ CAREFULLY BEFORE PURCHASING ANY PRODUCTS.
BY USING THIS SITE, YOU SIGNIFY YOUR ACCEPTANCE TO THESE TERMS AND CONDITIONS.
True Traders Ltd reserves the right, at any time, to modify, alter, or update these Terms and Conditions and you agree to be bound by such modifications, alterations, or updates.
We want your shopping experience to be enjoyable in terms of quality and service that is offered by us and we will help wherever possible to ensure this is so. In order to ensure our prices stay low we need our customers to act in a fair and reasonable manner too.
All prices include VAT. If you wish to buy from a VAT exempt country or a VAT registered company in the EU please contact True Traders Ltd.
The sales contract starts on despatch of the order. Any payment that you have made before then is considered as a Deposit. A confirmation email will be sent to the email address that you give us. We are not responsible if you do not get the information required by the Distance Selling Regulations if the email address given is incorrect or your email provider rejects the emails for any reason.
We will replace any product if it is defective, a replacement will be shipped to you upon receipt of the faulty item. Under the UK Distant Selling Regulations Consumers have the right to a cancel their order and return the goods (except Customised Products) for any reason at their own expense and within 14 days following receipt of the goods, however this does not apply to businesses.
Please note that items that cannot be returned by a Royal Mail service may cost £10 or more per item to return to us. Addresses outside of England, Wales and the Lowlands of Scotland may be more expensive still. For a more accurate estimate of the cost of return for your particular order, or if you would like to cancel the order before despatch please contact us clearly stating if you wish to cancel or seek more information on your cost of return. Any deposit payment will be immediately refunded in full.
The item and it's packaging must be returned undamaged and in a saleable condition. A refund will be processed upon receipt of the returned unused item. The refund will be the cost of the items ordered less any allowance for unreasonable use or damage/deterioration during storage or return. The original cost of delivery (if any) will be refunded unless the Customer requested a special service (eg timed delivery) in which case the cost of the standard service will be refunded.
Email us for the returns address at firstname.lastname@example.org. When returning a product, we recommend you use a service where you are able to track/prove delivery as we cannot accept responsibility for non-delivery of returned goods.
For businesses returning goods a 10% restocking and/or repackaging fee will be charged and the original delivery charge will not be refunded nor the cost of the return. There may be a charge for unreasonable use or damage/deterioration during storage or return.
If the return is the due to a problem with the product or an error by True Traders Ltd then we will ask you to return the item and we will pay you the cost of the postage. If this is not possible we will arrange for collection.
Please be extra careful when selecting the correct product. If you are not sure or if you have any questions regarding a product please contact us and we will do our best to answer your questions accurately.
Delivery will either:
a) be dispatched on the working day following payment if the products are in stock, or
b) be despatched on the working day following receipt from the manufacturers if they are not in stock. This is normally 2-3 working days following order but could on occasions be much longer. You will be notified if the items are out of stock.
Allow 1 - 3 business days from day of dispatch for your product to arrive. We do not guarantee the day of delivery due to the fact that we have no control over third party companies who carry out deliveries for us. Therefore we accept no responsibility for late deliveries. Tracking details will be available on request any time after despatch. If for any reason you are unable to accept delivery, the Courier will attempt to deliver a second time free. However, if they are still unable to make the delivery to you, an additional delivery charge may be incurred by you. Descriptions are to be used as a guide only and we cannot be held responsible for typing errors in descriptions. Pictures used on this web site are not necessarily the actual product you will receive.
If you live in a postal areas that is excluded from the standard delivery charge we may be able to delivery to your location for an additional charge, please see 'Delivery & Returns for current information.
We reserve the right to refuse to supply at our discretion.
True Traders Ltd makes no representation that materials in the site, including merchandise offered for sale and their trademarks, patents, and licensing arrangements, are appropriate or available for use in locations other than the United Kingdom. Those who choose to access this site from locations outside of the UK do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. With respect to shipments of merchandise to consumers, wherever they may reside, title to the merchandise shall pass to the buyer upon delivery of the merchandise to the common carrier. Any taxes or other charges applied to a delivery outside the UK at the point of entry to a country (including the Channel Islands) are the responsibility of the Buyer.
All material on this site, including images, illustrations, and promotions, is protected by copyrights which are owned and controlled by True Traders Ltd affiliated entities, or by third parties who have licensed their material to any of them. Material from True Traders Ltd may not be copied, downloaded, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Modification of the materials or use of the materials for any purpose other than your own personal, non-commercial, home use is a violation of the copyrights and other property rights held by True Traders Ltd or affiliated companies. The use of any such material on any other Web site or networked computer environment without the express written consent of True Traders Ltd is prohibited.
The trademarks, logos, and service marks (collectively the "Trademarks") you see on this site, are registered and unregistered trademarks of True Traders Ltd, its affiliates, and others. Nothing in this site grants to you any license or right to use any Trademark displayed on this site without the express written permission of the owner of the Trademark. Your use or misuse of the Trademarks displayed on this site, or any other content on this site, is strictly prohibited.
No personal data, including credit card data or passwords, are obtained, stored or shared by this site or by Google.
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